Frequently Asked Questions

The questions execs actually ask.

Collected from a decade of contracting conversations with hospital leadership — answered the way we'd answer them across the table.

Economics — for the CFO

Money questions first.

How does pricing work?

One price per procedure, billed monthly, net-30. Premium tier for after-hours, weekend, and holiday placements. No retainer, no minimum volume, no platform fee, no mileage line items. The full rate card is shared directly with facility leadership during contracting.

Is this actually cheaper than doing it in-house?

Not always — and we'll tell you when it isn't. At high volume, a fully-utilized in-house team can win on unit cost. At community-hospital volume, the comparison is our per-procedure fee against the loaded cost of a dedicated RN (with replacement cost averaging ~$60,000 per departure per NSI's national report), ultrasound capital, kit inventory, training, and competency maintenance — plus the cost of having no coverage on nights and weekends.

The tail risk matters too: published analyses put the average cost of a single central line–associated bloodstream infection at $46,000 or more (AHRQ-cited research), and worst-quartile performance on hospital-acquired conditions costs 1% of all Medicare fee-for-service payments under the CMS HAC Reduction Program.

What if our volume is low?

Low volume is our best-fit customer. Per-procedure pricing means low volume = low cost — and low volume is exactly when in-house makes least sense: you can't justify a dedicated FTE for a handful of lines a month, and generalists can't stay proficient at that volume.

Who bills, and how?

We invoice your facility directly — per procedure, itemized or summary format per your AP preference, net-30. We do not bill patients or payers. One invoice a month is the entire financial interface.

Clinical — for the CNO & Quality Officer

Who touches the patient, and how.

Who exactly will be in our building?

Assigned, credentialed clinicians whose files you will have reviewed before the first placement — the same people visit after visit, not rotating contractors. Our executive team includes the clinicians who built and enforce the standard: leadership bios are public on this site.

What lines do you place — and what won't you place?

PICCs (including power-injectable and multi-lumen), midline catheters, and ultrasound-guided difficult access. We deliberately do not chase scope beyond vascular access — no wound care, no infusion administration, no staffing-agency services. One specialty, done completely.

How do you confirm tip position?

Every central line placement is confirmed by imaging before the line is released for use, consistent with current infusion-therapy standards of practice. Confirmation results are part of the documentation on every placement. This is the discipline behind our multi-year zero-malposition record — published context on the Quality page.

Will you place a PICC for every order?

No — and you want it that way. If the ordered therapy is better served by a midline (per appropriateness frameworks like MAGIC), we flag it before placing. Line-necessity discipline protects your patients and your CLABSI denominators.

How do we maintain quality oversight of clinicians who don't work for us?

You gain a data stream, not lose oversight. Every placement is documented with technique, attempts, catheter details, confirmation result, and complications. Quarterly reports are formatted for your quality committee. Your IP officer is welcome to audit any chart or observe any placement, and we participate in your event-review process when asked.

Risk & Compliance

The questions your counsel will ask.

Who is liable if a placement goes wrong?

We carry our own professional and general liability coverage, provide certificates of insurance during contracting, and can name partner facilities as additional insured on request. Your facility retains oversight of contracted services per Joint Commission expectations — we operate as if surveyed, because functionally we are.

What does your credentialing file include?

License verification, federal exclusion screening (OIG LEIE / SAM), criminal background check, immunization records, and HIPAA training attestation — maintained current for every clinician and packaged for your medical staff office or vendor-credentialing platform on day one.

What's your HIPAA posture?

We operate under signed Business Associate Agreements with every partner facility. PHI is accessed only as required for the ordered procedure, documentation follows your facility's policies, and our clinicians complete annual HIPAA training.

What happens after an adverse event?

Full documentation, prompt notification of your designated contact, and participation in your review process. We won't pretend complications are impossible — our record is built on treating every one as reportable, reviewable, and preventable next time.

Will you still exist in three years?

We've existed for eleven, continuously, with audited financials across the run — reviewable under NDA during contracting. For a clinical vendor, longevity is the trust signal that matters; ours is measured in contract renewals.

Operations — for the COO

Day-two realities.

What are your response times?

Response windows — including after-hours, weekend, and holiday coverage — are written into the service agreement as commitments, not marketing copy. We'd rather promise a window we always hit than advertise an average we sometimes miss.

How disruptive is onboarding?

Minimal by design: a 30-minute fit call, a credentialing packet that arrives complete, a site orientation, and a signed agreement. The full sequence is on the How It Works page. Your staff builds nothing and maintains nothing.

How does documentation get into our chart?

Per your facility's charting procedure, agreed at onboarding — every placement recorded with technique, attempts, catheter details and lot, confirmation result, and complications. Built to survive chart audit and tracer review.

What does managing this relationship cost us in time?

After go-live: a quarterly quality report to read and an annual credentialing refresh to file. One point of contact who can make decisions. That's the footprint.

A question we didn't answer?

Ask it directly — you'll reach a principal, and you'll get the across-the-table answer.

Ask us